What did 2010 mean to Social Media Sites?
2010 has been an astonishing year for social media, as more and more people started speaking ”digital” and getting more involved on the Internet. Australians seem to be spending the most amount of time online, with an average of 7h 45m 28s per user and a penetration rate of 63% active users. On second place we find the Italians with 7 hours on average per day, as aresearch made by Nielsen revealed. The USA takes the third place, followed by the UK. In other words, the higher the technological penetration, the higher is the users’ activity on the Internet. The users’ need to communicate is not saturated; they won’t stop using social networks to share their life experiences and thoughts.
Companies have sensed the great impact and are no longer just ”testing” social media, but have hired online experts, have market strategies, measure their online efforts and their ROI, tend to become more transparent and mobile. They developed social media policies that apply to all their employees. Nielsen has also created a research based on the world’s most popular online brands, and the results were no surprise to anyone-Google, MSN/Windows Live/Bing and Facebook.
Google has managed to raise an empire, by offering its users the possibility of online search, sending emails (Gmail), of finding out where their friends are located (Google Latitude), setting up alerts (Google Alerts), Google Maps, Google Earth, a web browser (Chrome), sharing photos (Picasa), microblogging tools (Google Buzz), a software system for mobiles (Android) and many more. Google is striving to remain the most popular channel on the Internet, by improving its applications daily.
Facebook is now the most popular online network worldwide, having more than 500 million active users who spend over 700 billion minutes per month. A user has an average of 130 friends and is usually connected to 80 community pages, groups and events. The content generated by them is enormous, as users no longer answer to the question ”What are you doing?”, but they are developing a personal brand, they are building their own universe.
And this applies to companies, too. They try to build connection, to offer real time customer support, to strengthen their relation with their clients. Companies are no longer online ”just to be online”. Instead they have development strategies and tools to measure their impact. We all want results, and brands are willing to give their best to be seen and heard online.
Large amounts of money have have been invested this year by businesses in online activities. Google has gained a fortune from Google Adsense, Facebook has earned a lot from its advertising sections (have you noticed that in the new profile, these spaces are a lot bigger?).
2010 was a challenge not only for Internet users, but also for web developers, as most of the social networks site had a major upgrade- Twitter changed its interface to the ”new twitter”, added premium users, Facebook introduced the ”new Facebook”, MySpace started loosing users due to iTunes and felt the need to introduce its users to, again, the ”new MySpace”. We have noticed the rise of Foursquare, that offers companies the opportunity to create local-based offerings.
All these channels have put a lot of effort into changing the customers’ experience so that their gains will become bigger and bigger. Did you company start thinking about an online strategy? How will you sell your name and your products on the Internet?
no comments »Category: News | posted on Tuesday, 4 January 2011
